RoadWay Moving & Storage

I moved from Toronto to Haliburton County with Roadway, prior to pickup they were very responsive but come moving day my experiences were Terrible. Firstly the movers refused to put on masks while packing the truck. After asking four times, the mover finally put a mask over his mouth though left his nose hanging out... I tried speaking to their customer service to complain but the phone just kept ringing and ringing. After getting through after a few tries, their customer service rep tried to justify that the movers didn't need to wear masks because it wasn't a public space, and that the movers couldn't breathe while wearing a mask... The weight of my goods also mysteriously more than doubled since I last moved, surprising as the only thing I piece of furniture I had purchased in between my moves was a bed. I can't stress enough how bad my experience has been, it's now 3 months later and I'm still waiting for a receipt. I've emailed three times for it and yet nothing... STAY AWAY.

Move size: Studio Service cost: $2500

The sales rep was really nice, gave us a couple of discounts, removed the scale fee, etc.

Then after the deposit, the horror started. They put off the date of the move multiple times, a list and photos of things were supplied, but they actual weight was twice the estimate. They charged me a fee for having more weight. They charged for the piano, and refused to deliver it. When I paid, I couldn't get ahold of them after and they delivered it days after it was supposed to arrive and charged warehouse fees. The delivery guys tried to charge more for delivery and refused to bring my stuff into the house. None of the furniture was wrapped, every single piece of furniture had gouges and broken pieces out of it.

I got someone else's stuff, and am missing parts of my stuff. The insurance they provided has a $500 deductible and only pays $.60 per pound. They completely ruined my table set (lost a table leg somehow?), shelf (broken shelves and rickety), and desk(put someone's tools on it and broke the opening mechanism) so they are unusable and I won't get any money back for it.

Go anywhere else, this place is a scam and so very stressful.

Move size: Partial Move Service cost: $1816

The pick up movers were very nice & helpful.

The movers that brought my belongings to my new place were just ok. I was told when I paid my bill that I did not owe anymore $ but was charged $300. 00 for the stairs @ the new apartment. I do not know when it happened but the backs of my dressers were

All coming off, a night table was broken, a tall dresser base was broken & a small pine wagon that my Dad made me was destroyed & I will not be able to replace it. I was very upset when I was able to start unpacking & setting up my new place. I would not feel comfortable recommending this moving company.

Move size: 2 Bedroom Home Service cost: $2300

I think it is the time to write review for this terrible company in order no more people go for it.

The pick up went smooth (this is the only good thing).

But, they do not have a schedule for delivering the items. My problem with them is that they do not have a determined date to deliver my items.

As far as I understand, they are a small company under the name of a bigger company named Move me again.

Since they are small company, they do not have enough trucks and people to deliver the items.

After one week giving them my destination address, they have not delivered my items and they do not tell me an date to deliver my stuff (Although when I called and asked for the quote they said that they will deliver my items whenever I give them the destination address).

They answer your call before the contract and after that they do not care anymore.

Their excuse is that they're busy, and they will ship the truck ASAP.

As a moving company they should have a schedule, but they do not.

I hope I receive my items very soon(one day in this week) otherwise I will ask my lawyer go through it.

In one word : Do not chose this company.

Move size: 1 Bedroom Home Service cost: $2700

I had and continue to have a bad service from the RoadWay Company. I had registered on a budget website for furniture transportation. When they called me, the seller was very attentive, answered all the questions I needed. The seller convinced me that I could choose weight by estimate instead of contracting the official weight by the government scale. He said it would be a lot cheaper. Alas, the problems have already started with the removal of the furniture. I had a 2 hour lift in the building, and the driver arrived 1:45 am late. Stress has already started with the building staff. In the end he asked me to sign a form with a mom of fields charged values ​​without letting me even read. I can still challenge some values, but he always told me that what was agreed with the Seller would be worth. After removing the furniture, I called and sent e-mail almost daily and they never sent me the amount to pay, even if I asked several times. As I already knew that there were problems with some carriers in Toronto, I had weighed everything I had transported. Given the budget that was given to me and the weight that I had that was approximately 2685 pounds, it should have been the approximate amount of CA $ 1600.00. I should deposit the amount of CA $ 3847.07 in one hour, otherwise I would not send my furniture. I disputed the amount, I said it was way above what they gave me. She told me that I had signed a field that agreed with the estimated weight calculated by the eyes of the motorite, which would be 6061 pounds. But double the correct weight of the furniture. In addition, the copy of the contract that the driver left with me, the weight was blank, so I don't know how he pasted that amount. After much discussion, they threatened me to raise another $ 1000.00 fine because they had already put the furniture in the truck and would have to remove everything again. In order not to have any more problems with values, I requested the same one to send me the order for payment with a credit card, since the contract had the card as a form of payment. She said she was not receiving with the card that it was only with a transfer. I challenged it again, because I had to fulfill the contract in respect of the weight they invested and they did not have to comply with the card. But I ended up paying not to create more friction. I asked the company several times for a detailed list of what they would be charging me. They always shy away and never answered my emails. The other day, but calm, decide to do the calculations of how much you should pay even with the weight they put on. And to my surprise, the amount that I should pay even with the wrong weight, according to the contract, would be CA $ 3125.52. I do not recommend this company to anyone, they do everything to deceive you. There could be 0 star option. This company doesn't even deserve one.

Move size: 1 Bedroom Home Service cost: $3847